A repeatable way to improve physically demanding work, developed with the people who do it.
We bring workplace knowledge, science and engineering into one cycle: understand the work, select promising improvements, develop and test solutions, demonstrate their impact and embed what works. Safety, health, usability and operational performance are considered together throughout.
Observe real tasks with the people who perform them. Combine task analysis, process data and measurements of physical and perceived demands to understand how technical, human and organisational factors interact. Assess the working day as a whole so that improvements do not simply move strain to another task or colleague.
A shared diagnosis, a traceable baseline and an initial opportunity map.
Turn the diagnosis into design challenges with employees and relevant specialists. Explore ways to prevent demanding work, assist heavy or repetitive activities, and improve the work that remains. Prioritise options against health benefits, safety, usability, operational value, feasibility, cost and scalability.
A prioritised innovation portfolio with testable user and performance requirements.
Move from sketches and mock-ups to proof-of-concept tests and functional prototypes. Test technical reliability alongside usability, physical demands and organisational fit. Consider new tasks created by a solution, including operation, monitoring and troubleshooting, to avoid introducing unnecessary cognitive demands or new risks.
A tested concept or prototype, with documented findings and conditions for a safe trial.
Run a controlled pilot once risks, safety measures and stop criteria have been agreed. Compare results with the baseline across physical workload, job satisfaction, sustainable employability, productivity, and safety and quality. Combine objective measurements, employee feedback and process data, distinguishing measured improvements from possible longer-term effects.
Evidence to decide whether to adapt, repeat, implement or stop.
Translate successful trials into work procedures, responsibilities, training and technical documentation. Check that the solution works across teams and conditions before wider use. Capture the method, decision criteria, measurement protocols and lessons in a reusable Innovation Playbook, supported by a train-the-trainer approach.
Tested solutions and a way of working that the organisation can apply to future challenges.
Employees, client specialists and the multidisciplinary team participate at every stage.
At each transition, evidence informs whether to proceed, adapt or stop. New findings can take the work back to an earlier stage.